Help centerEmail only
Ghostex support, minus the account.
Five AI agents run every order around the clock and resolve the usual edge cases on their own, so most swaps never need us. When you do want a person, there is one inbox. No account to log into, and no phone line to sit on hold.
Contact
One inbox for everything
Write to us for anything the agents do not already handle. Include your order ID if you have one (it is on your order page), so we can look at the right swap. We answer in English.
We never ask for identity documents, a seed phrase or your private keys. If a message asks for those, it is not from us.
Before you write in
Three quick checks
A minute here usually answers the question faster than an email can. If it does not, the inbox is above.
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Open your order page
It updates by itself and shows the current status, the countdown and every event, together with the agent that handled it. All it needs is your order ID.
Track an order -
Check the network and memo
The network is part of the asset, and some networks need a memo or tag. Send on the exact network shown on your order, and add the memo when one is required.
How to send a memo or destination tag safelyChoosing between USDT TRC20 and ERC20 -
Refunds are automatic
If a swap cannot complete, the deposit goes back on its own, to your refund address or to the address you paid from. A refund never needs an email or your order ID.
Where a refund goes and how much comes back
Scope
What support can and cannot do
Crypto transactions are final once broadcast, so it helps to know where a message can help and where it cannot.
What we can help with
- Order status. Making sense of a stuck or unclear order using its ID and the on-chain transaction.
- Deposits. Questions about a deposit that has not shown up, or that arrived late or for a different amount.
- Refunds. Explaining a refund that was sent, and where it went. The refund itself is automatic.
- General questions. How pairs, rates, limits, networks and the agents work.
What we cannot do
- Reverse a broadcast transaction. A payout or a refund is final once it is on-chain, the same as any crypto transfer.
- Guarantee recovery of a misdirected deposit. A deposit on the wrong network, or without a required memo, may be unrecoverable.
- Bypass limits or change a locked rate. The rules apply the same way to every order, so we cannot lift a limit or re-lock a rate by hand.
- Ask for or hold your identity. There is no KYC and nothing to verify, so there is nothing for us to check.
Every confirmed deposit ends one of two ways: delivered, or refunded automatically. Neither outcome needs a ticket. For a deposit sent on the wrong network or without a required memo, email us with the order ID and the transaction hash. Our guide on what to do after sending USDT on the wrong network covers what can still be checked. Recovery in those cases cannot be guaranteed. Full detail is in the Terms and the Privacy policy.
Still stuckWe read every message
Email support with your order ID
Send your order ID and transaction hash to support@ghostex.ai, and we will pick it up.