Terms of service

By accessing ghostex.ai or creating an order (together, “using the service”), you agree to these Terms of service and to our Privacy policy. If you do not agree, do not use the service.

These terms apply to every order, however it is created. Together with the Privacy policy they are the entire agreement between you and us about the service. “Ghostex”, “we”, “us” and “our” refer to the operator of Ghostex.ai; “you” means the person using the service. Ghostex.ai is an autonomous AI crypto exchange established at 15 Tamar Mepe Street, Kutaisi 4600, Georgia; notices can be sent to legal@ghostex.ai.

Order

A single swap request, identified by an order ID that starts with GX, for example GX7K2QF9MA.

Deposit address

The address generated for your order, to which you send the asset you are exchanging. Some networks also use a memo, tag or comment (an “extra ID”).

Destination address

The address you provide to receive the asset you are exchanging into.

Refund address

An address you control, on the same network as your deposit, to which funds are returned if an order cannot be completed. It is optional, except for the assets listed in section 12.

Sending address

The address from which your deposit was sent, as recorded in the deposit transaction on its blockchain.

Fixed rate

A rate locked for the rate window when your order is created.

Floating rate

A rate set by the market at the moment your swap executes.

Agents

The automated software that operates the service: Oracle, Router, Sentinel, Executor and Courier.

Network fee

The fee paid to a blockchain’s miners or validators to process a transaction. It is not a Ghostex fee.

Ghostex.ai lets you exchange one digital asset for another. You choose a pair and an amount, receive a quote and provide a destination address. We generate a deposit address for your order. Once your deposit is confirmed on its network, the swap is executed and the resulting asset is sent to your destination address.

• No accounts. There is no registration, login or password. Each order stands on its own.
• No stored balances. Ghostex is not a wallet. Deposited funds are held only for as long as it takes to complete or refund your order.
• Swaps only. Ghostex is not a bank, broker or adviser, and does not offer savings, credit, margin, derivatives or advice.

Supported assets and networks, and whether each can be sent or received, may change at any time. The current list is on the Supported assets page.

Because the service is automated:

• Decisions such as whether a deposit is within limits, whether a rate window has closed, or whether an order must be refunded are made by software, following these terms.
• Automated systems can fail. Software faults, incorrect market data or network conditions can delay an order or, rarely, produce a quote that is clearly wrong. If a quote was clearly erroneous, for example far outside prevailing market prices because of a data fault, we may cancel the order and refund the deposit.
• The operator maintains and monitors the systems and may step in where the law requires it, for security, or to recover from a technical failure.

“AI” in our name and descriptions refers to this automation. It does not mean that the service gives advice or makes predictions for you.

You may use the service only if all of the following are true:

• You are at least 18 years old, or the age of legal majority where you live if that is higher, and you can legally accept these terms.
• You are not a person or entity subject to sanctions administered by the United Nations, the European Union, the United Kingdom, the United States or any other authority that applies to you, and you are not acting for one.
• You are not located in, or resident of, a country or region where using the service is prohibited or which is subject to comprehensive sanctions.
• Using the service is lawful where you are.

You are responsible for knowing and following the laws that apply to you. Because Ghostex does not ask for identity documents, it cannot confirm your eligibility for you.

You must not use the service, directly or indirectly:

• for money laundering, terrorist financing, fraud, extortion or ransomware, or to move the proceeds of any crime;
• to evade sanctions, or on behalf of sanctioned persons, entities or jurisdictions;
• to buy or sell illegal goods or services, including through illicit marketplaces;
• with funds you do not own or are not authorised to use, or in a way that infringes the rights of others;
• to interfere with, overload, probe or attack the service or its infrastructure, or to exploit bugs, pricing errors or latency for unfair gain;
• to misrepresent an affiliation with Ghostex, or to use our name and marks in a misleading way.

The service may use automated analysis of public blockchain data to detect prohibited activity. If we have reasonable grounds to believe an order is connected with a prohibited use, we may delay, decline or refund it, and we may preserve and disclose order data where the law requires it.

1. Quote Oracle

   Choose the assets, the amount and a fixed or floating rate. The estimate you see already includes the 0.48% service fee.

2. Order

   Enter your destination address, an extra ID if your receiving wallet needs one, and a refund address, which is optional except where section 12 requires one. Ghostex creates an order with a unique ID and a deposit address.

3. Deposit Sentinel

   Send the stated amount of the stated asset, on the stated network, to the deposit address within 30 minutes. Include the memo or tag if one is shown.

4. Confirmation Sentinel

   The deposit is credited after the number of network confirmations required for that asset.

5. Exchange Router · Executor

   The swap executes at the locked rate for fixed orders, or at the market rate at execution for floating orders.

6. Payout Courier

   The result is sent to your destination address and the order is marked completed.

Keep your order ID. It is the only reference to your order. Anyone who has it can open the order’s status page, including its addresses and amounts, so share it only with people you trust.

Orders typically complete in 5 to 30 minutes, depending on network confirmations. These times are estimates, not guarantees. Minimum and maximum amounts apply to every pair and are shown before you create an order.

Service fee

Ghostex charges a flat service fee of 0.48% on every swap. It is included in the amount you are quoted, never added on top, and there are no other service charges. The network fee for sending your payout is covered by Ghostex and already reflected in your quote. Your own wallet charges a network fee to send your deposit; that fee goes to the network, not to Ghostex.

Fixed rate

A fixed-rate order locks the amount you will receive for 30 minutes from the moment the order is created. To receive the locked amount, your deposit must be sent within that window and must match the amount stated in the order.

If your deposit arrives after the window, or in a different amount, the locked rate no longer applies. The deposit is then either executed at the market rate at the time of execution or refunded automatically under section 12. Your order page shows which applies.

Floating rate

A floating-rate order shows an estimate, marked with “≈”. The amount you receive is calculated at the market rate at the moment your swap executes, after your deposit is confirmed. It may be higher or lower than the estimate.

Quotes

Quotes are based on market data from several sources and are valid for a short time. A quote is not a binding offer until an order has been created from it.

• Right asset, right network. Send only the asset, on the network, stated in the order. A different asset, or the same token on a different network, may be unrecoverable.
• Memo or tag. If a memo, tag or comment is shown with the deposit address, it is mandatory. Without it, a deposit cannot be matched to your order automatically.
• One deposit per order. Additional or partial deposits may fall outside the fixed rate and may be refunded instead of exchanged.
• Limits. Deposits below the minimum or above the maximum are not exchanged. Where possible, they are refunded automatically to your refund address or, if you gave none, to the sending address, minus network costs.
• Late deposits. A deposit that arrives after an order has expired is either executed at the market rate at the time of execution or refunded automatically, as shown on your order page. A refund is sent to your refund address or, if you gave none, to the sending address.

Recovering funds sent in error, for example with a missing memo or on the wrong network, is not guaranteed. Where it is technically possible we may attempt it, and the network and handling costs may be deducted.

Where a page states that it is a demo environment, the deposit addresses shown are simulated. Never send funds to them.

You alone are responsible for the information you provide and for the wallets you use:

• Destination address. An address you control, on the correct network for the asset you receive. We check address formats, but a valid format does not prove the address is yours or that your wallet supports the asset.
• Memos and tags. Include one whenever your destination, such as an account at another service, requires it.
• Networks. The same token can exist on several networks, for example USDT on Ethereum, Tron and BNB Smart Chain. Choose the one your receiving wallet supports.
• Refund address. If you give one, it must be yours and on the same network as your deposit. It is required for the assets listed in section 12, and recommended whenever you send your deposit from an exchange account or another shared address.
• Your devices. Keep your keys, seed phrases and devices secure. Check pasted addresses character by character: malware can replace clipboard contents.

Ghostex will never ask for your seed phrase, private keys or passwords.

This includes payouts sent to an address you entered incorrectly, to an address on the wrong network, or without a memo your destination required. Ghostex is not liable for losses caused by incorrect information you provide.

An order cannot be cancelled once your deposit has been confirmed and the swap has executed.

When an order cannot be completed, the funds you deposited are returned instead of exchanged. This can happen when:

• the deposit is below the minimum or above the maximum;
• the deposit arrives after the order expired, or after the fixed-rate window, and is not executed at the market rate;
• the pair or a network becomes unavailable before execution;
• the order is declined under Prohibited uses or Suspension and refusal.

How refunds are paid

• Refunds are sent automatically. You do not need to request a refund, contact us or provide your order ID.
• If you provided a refund address, the refund is sent to that address. If you did not, it is sent back to the address from which your deposit was sent (the sending address), on the same network.
• Monero (XMR) and Bitcoin on the Lightning Network do not reveal a sending address, and shielded Zcash (ZEC) transfers hide the sender. If you deposit any of these assets, or any other asset for which the order form requires one, you must give a refund address when you create the order.
• If your deposit was sent from an exchange account or another service’s shared address, the refund is sent back to that address. Crediting it to you is then a matter for that service, which Ghostex does not control. To avoid this, give a refund address of your own when you create the order.
• Refunds are made in the same asset and on the same network as your deposit, not in the asset you asked for.
• The amount refunded is the amount received, minus the network costs of sending it back.
• A refund is final once broadcast, just like a payout.

Network fees you paid to send your deposit are not refunded.

Automatic refunds do not apply to a deposit of a different asset, a deposit on the wrong network, or a deposit without a required memo or tag. Recovery of those deposits is not guaranteed, as set out in section 9.

The service is designed to run 24/7, but it is provided “as is” and “as available”. It may be interrupted, slowed or limited, for example during maintenance and upgrades, network congestion, blockchain forks or halts, outages at liquidity or market-data providers, or security incidents.

• Assets, networks and pairs can be added, paused or removed at any time. Some assets may temporarily be available only to send, or only to receive.
• Confirmation times depend on each network and are outside our control.
• An order affected by an interruption is completed when the service resumes, or refunded under section 12.

We are not responsible for delays or failures caused by blockchain networks, wallets, third-party services, or events beyond our reasonable control.

Nothing on Ghostex.ai is financial, investment, legal or tax advice, or a recommendation to buy, sell or hold any asset. Quotes, rates, market data and descriptions are provided for information only.

Digital assets are volatile and can lose value quickly, including between the moment you create an order and the moment it completes. You alone decide whether a swap is right for you.

Taxes

You are responsible for determining, reporting and paying any taxes that apply to your transactions. Ghostex does not provide tax documents.

The Ghostex.ai name, the agent aperture mark, and the website’s design, text, graphics and software belong to Ghostex or its licensors and are protected by intellectual-property laws. You may use the name and logo to refer to Ghostex.ai in line with the brand guidelines. No other rights are granted.

To the maximum extent permitted by law, the service is provided without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy of quotes or market data, and uninterrupted or error-free operation.

We do not warrant that any asset, network or pair will remain supported, or that any transaction will be confirmed within a particular time. Some jurisdictions do not allow certain warranties to be excluded, so some of these exclusions may not apply to you.

To the maximum extent permitted by law:

• Ghostex is not liable for indirect, incidental, special, consequential or punitive damages, or for loss of profits, revenue, data, goodwill or opportunity, arising from or related to the service.
• Ghostex is not liable for losses caused by information you provide, by your wallets or devices, by blockchain networks, or by events beyond our reasonable control.
• Our total liability for any claim relating to an order is limited to the service fee you paid for that order.

Nothing in these terms limits our obligation to deliver, or to refund, funds you deposited for an order that has not been completed. Nothing in these terms excludes liability that cannot be excluded by law.

Indemnity

You agree to indemnify Ghostex against claims, losses and costs, including reasonable legal fees, arising from your breach of these terms, your misuse of the service, or your violation of any law or of the rights of others.

We may, without notice, decline to create an order, delay or decline to execute one, or restrict access to the service where we reasonably believe it is necessary: to comply with the law or a lawful order; to prevent prohibited use, fraud or harm; to protect the security and integrity of the service; or because of a technical failure or a clearly erroneous quote.

If an order is declined after a deposit, the deposit is handled as described in section 12, unless the law requires otherwise.

We may update these terms from time to time. The date at the top of this page shows when they last changed. Each order is governed by the terms in force when it was created. By using the service after a change, you accept the updated terms.

These terms are governed by the laws of the jurisdiction in which the operator of Ghostex.ai is established (Georgia), without regard to conflict-of-laws rules. Disputes are subject to the exclusive jurisdiction of its competent courts, unless mandatory law where you live gives you the right to bring proceedings elsewhere.

If any provision of these terms is found unenforceable, the rest remain in effect. Our failure to enforce a provision is not a waiver of it. You may not transfer your rights under these terms; we may transfer ours as part of a reorganisation or a sale of the service.

Questions about these terms or about an order can be sent by email. If your question concerns an order, include the order ID. You do not need to contact us to receive a refund, because refunds are sent automatically under section 12. We will never ask for your seed phrase, private keys or identity documents.